Policies and Resources

Helpful Readings

Please review before coming in for your massage. You may be quizzed on it ;)

Massage Guidelines and Expectations

1. Massage sessions will begin and end at the scheduled time. Sessions that begin late due to the client's late arrival will end at the scheduled time and the client will be billed for the full time.

2. All clients will be treated with respect and dignity. Personal and professional boundaries will be respected at all times.

3. Clients must provide an accurate health history and agree to inform their therapist of any updates or changes to their health/medical condition.

4. Any client with a contagious condition including common cold, influenza, stomach flu, coronavirus, meningitis, shingles, contagious skin conditions, etc. must not come into the office, but call to inform the therapist before scheduled appointment time. Clients may reschedule their appointment after the contagious condition has resolved.

5. Clients with signs of symptoms of an active systemic or localized infection (e.g. fever, sore throat, swelling, etc.) at the time of a scheduled massage are asked to notify their therapist and reschedule their appointment.

6. Massage therapists only provide therapeutic massage and modalities that are within the scope of practice for this licensed profession. Clients with acute injuries or conditions that are outside of the scope of practice for massage should consult with their doctor.

7. All clients will be appropriately draped with a sheet at all times during the massage session. Only the area(s) of the body that are currently being worked will be exposed. The genital area is never exposed or massaged.

8. Client privacy and confidentiality will be maintained at all times.

9. Any client who arrives under the influence of drugs or alcohol will be asked to leave.

10. This is a non-smoking, odor-neutral massage office.

11. Clients are expected to be clean and have showered prior to receiving massage (on same day).

12. All clients are provided with a competent and professional massage that focuses on the needs of each individual client.

13. Harassment of any kind is not tolerated and the session will be terminated if this occurs, or if the practitioner's safety is compromised in any way.

14. Clients are asked to avoid eating a heavy meal during the two hours prior to receiving massage.

15. Appointments are confirmed between one to two days prior to the scheduled appointment.

Policy Notification

In order to provide the best service possible to our clients, we have implemented the following policies:

Cancellation & No Show Policy

We require at least 24 hours notice to cancel an appointment. Clients who cancel an appointment with less than 24 hours notice will be billed 50% of the price of the scheduled service. Clients who do not show up for a scheduled appointment or notify us in advance will be billed for the full price of the scheduled service. We understand that emergencies and illnesses can arise, therefore last minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner's discretion.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 5 minutes before your scheduled appointment time to allow time to undress and get on the table to enjoy a relaxed and unhurried experience.

Massage Termination

Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.

Frequently Asked Questions

1. Is massage painful?

It's not unusual to feel some soreness after a massage. This is due to a release of lactic acid in the muscles, but it doesn't last long. You may also have some discomfort during your massage. This depends on the area we're working on, any pre-existing pains, and whether the therapist is using too much pressure. You can always ask the therapist to use less pressure at any time if it’s too uncomfortable.

2. Do I have to take all my clothes off?

No! The therapist will ask you to remove clothing only as far as you feel comfortable. If you only want to undress to your underwear, that's fine. Some people want to fully undress and that's fine too!

They will leave the room while you're undressing and will provide towels and blankets to cover you during the massage.

3. I’m self-conscious about _____. What should I do?

We all have parts of our body we're self-conscious about. Some areas you may be concerned about are:

Your weight
Unwanted body hair
Scars
Acne or other skin blemishes

Please don't let this stop you from getting help from a massage therapist. If you're sensitive about a particular area, ask them to avoid it. Whatever your concerns, know that therapists are friendly, supportive and judgment-free.

4. Should I see a Massage Therapist if I’m not in pain?

Massage therapy is a great natural solution when you want relief from pain, but it can also be used as a preventive or spiritual/emotional treatment too. Seeing your massage therapist regularly can help:

Lower cortisol and raise serotonin levels to calm and relax your body
Loosen tight muscles, which may increase blood flow, leading to lowering your blood pressure
Increase feelings of well-being and connection

5. What if I fall asleep and drool or snore?

It's normal to fall asleep during a massage. You might be feeling stressed and sleep-deprived, so falling asleep is normal once you're in a relaxed state.

There's zero judgment if you snore. We're pleased you're relaxed enough to fall asleep, and we won’t mention it.

Drooling is also common, especially if you're laying face down. Ask us for a tissue, and we'll be glad to grab one for you.

6. What'll happen at my first massage?

I'll ask you to fill out a health history form to let me know about any current concerns or goals you want me to work on.

I'll then give you privacy to make yourself comfortable and lay. on the table – whether you decide to remove all your clothing or not. Then I'll use a hypoallergenic massage lotion to work on your muscles. I may also use hot towels, hot stones, aromatherapy, pillows, and light stretches. Your body will be covered with sheets and blankets the entire time, and I'll expose only the part of the body I'm working on. After the massage is over I'll leave so you can get dressed and continue your day!

7. Isn't massage just to help you to relax?

Massage is excellent for relaxation! But it also has many other benefits.

Massage helps with chronic muscle aches and pains. It helps to reduce stress and ease muscle tension. It's also great to improve circulation, alleviate breathing problems, lower your blood pressure, reduce headaches, improve your daily mobility and well-being, and help you manage anxiety and depression. Massage also helps to promote good, healthy sleep.

8. Is it okay to ask for more or less pressure?

Yes! A good massage therapist will check in with you during your massage to make sure the pressure is okay.

Be mindful that massage doesn't have to cause you pain to be effective. Some massage techniques are pretty gentle. But do speak up and ask your therapist if you'd like more or less pressure during your session. We won't be offended!

9. What if I need the bathroom?

We recommend going to the bathroom before your session, but it can occasionally happen that you'll need to go during the massage. We want you to be relaxed, so if you're focusing on holding it in, it’ll interfere with your experience. So do speak up, and we'll let you know where the bathroom is.

10. What if I pass gas during a massage?

When you're in a relaxed state, you might pass gas during your massage. It may even occur when the therapist applies direct pressure to a particular area.

Any massage therapist will let you know this is normal and just shows you're relaxed. You'll get zero judgment from your therapist. If you can't bear to let it happen, just excuse yourself to go to the bathroom.

#11: Should I talk to the therapist during my massage?

I recommend controlling the need to talk during your massage. This time is for you and your relaxation, so close your eyes and let everything slip away. That way you can notice what is happening in your body and mind and I can focus on giving the best massage I can.

Do speak up if:

You're feeling hot or cold
You're in pain
You have questions, or you forgot to mention something important during the consultation

12. What happens if I'm ticklish?

Let your massage therapist know before your session. They can use firm, slow pressure or, if you're extremely sensitive, they can avoid your tickle spots.

Be sure to ask any questions you have! We have heard it all!

Awakening Spirit in the Physical Body

When a person decides to get a massage, it is unlikely that they are thinking, “I need to unravel deep ancestral or childhood patterning in order to enlighten my cells and embody divinity in my daily life.” More likely, they are focused on bodily pain, relaxation, stress-relief, or down-to-earth physical maintenance. And yet, when a person makes the choice to receive Lomi Lomi – Hawaiian massage, they may (on a soul level) be ready for fantastic life-altering shifts.

Not all styles of Lomi Lomi focus on awakening spirit in the physical body, but many do. Lomi massage has at its foundation the intention of awakening the divine in every cell and in the spaces between the cells. One name for this work is Ke Ala Hoku or ‘Pathway to the Stars’ which can be interpreted as ‘our life’s journey into the infinite realms’.

The massage techniques and Pule (prayers) of Sacred Lomi are designed to release anything that is no longer in alignment with the client’s highest truth; to dislodge cellular memories and to replace the detrimental vibrations in those areas of the body with pure light, love and aloha. In an unconditionally loving environment, with flowing, nurturing movements, the body and soul are supported to release, transform and allow the infusion of Divine energy.

The fundamental physical movements of Sacred Lomi are circles and figure eights, which like EMDR (Eye Movement Desensitization and Reprocessing which is used in treating Post Traumatic Stress Disorder) stimulates the left and right hemispheres of the brain. This process has been known to release deep-seated, repressed memories and emotions. When the emotions and memories are released, room is made for new memories, emotions and beneficial subconscious thoughts. Thus, the body is supported to release anything from the past and come fully into the present.

What makes Sacred Lomi so powerful is multidimensional. On an energetic level, there is a transmission that comes through the trained practitioner from the ancestors and lineage of this work. On a physical and emotional level, the client is being nurtured and held in a totally safe way, as the practitioner continually allows love and honor to flow through. So no matter what comes up, the client is not alone in their experience. They are accepted and supported on their transformational journey.

The healing process that occurs extends beyond our known lifetime. Our DNA carries patterning from our ancestors. This includes physical traits as well as emotional and psychological. A forty-year-long-study at the University of Virginia has provided substantial evidence of reincarnation, documenting children who not only remember past lives, but whose birth marks or defects replicate wounds or experiences from the life they have identified.

Therefore, we are not just embracing our own life; we are embracing a timeless connection to many other lives, potentially our own past lives and our ancestors’. And, it is within our abilities to support our own evolution and shift patterns from our connection to these lives.

A phenomenal aspect of this process is that with Sacred Lomi no verbal processing is necessary. Many times the person receiving will not be consciously aware of what they are releasing or where it came from. Or it will appear as if ‘nothing’ really happened during the session. The client may simply surrender into the beautiful flowing forearm movements that replicate the wind and waves of a tropical island. And sometimes, profound transformation occurs after a session, off the table and in private.

The Lomi Lomi practitioner must be able to surrender into a receptive space, listening with their entire being for messages and support from the earth, guides, lineage, spirit and the body they are working on. So, in ‘working’ or ‘offering’ they are also always ‘receiving’. This is a very Shamanic concept and is utilized in many shamanic practices both on and off the body.

The practice of receiving while simultaneously giving, is represented in the figure eight (or infinity sign) movement of Sacred Lomi. The figure eight serves to remind us that if we receive as much as we give, we will not deplete ourselves, that our energy is infinite and that we are a part of all that exists.

This complex and beautiful art has developed out of the Hawaiian practice of ‘living aloha’ which in simple terms means to honor divinity in all things, seen and unseen; to embrace all that is within and without as part of your ‘Ohana Nui, (the great family).

Learn More